Communication and Personality in Negotiation - 1184 Words

Running head: COMMUNICATION AND PERSONALITY IN NEGOTIATION Communication and Personality in Negotiation University of Phoenix October 1st, 2009 Facilitator: Denise Lanfear Communication and Personality in Negotiation Over the years, negotiation has been a tactic used for different situations whether personal or professional. In theory, negotiation concepts and terms have been used to understand and analyze the purpose of negotiation by evaluating different characteristics. To better understand the concept of negotiation, the roles of communication and personality in negotiation and how they contributed to or detracted from the negotiation is analyzed. For example, a scenario is used further into this paper†¦show more content†¦On a whole, conflict is what leads to negotiation in regard to solving a problem for a win-win situation. Scenario As mentioned in the above, negotiation has been a tactic used for different situations whether personal or professional. In this scenario, a sales representative at ADT security Systems was contacting a previous ADT customer who has an inactive alarm in their home. In addition, when the customer was contacted, the sales rep asked the customer if they wanted to be reactivated for free as a part of a special promotion that ADT was offering. As a result, the customer was very perceptive because of constant bad experiences with ADT as a security service provider. This customer’s bad experience was based on equipment not working, alarm keep on going off when there wasn’t anyone breaking in, and having low battery all the time. Because of these poor happenings, the customer went to the competition of ADT which is brinks as a security service provider. Furthermore, the customer told the sales representative that he would go back to ADT if he could get a credit towards a new alarm system or a lower monthly than what he is currently paying with brinks. The customer pays $25.99 with brinks based on just monitoring. Being in sales, the sales representative asked the customer if maintenance was included in the monitoring charge (maintenance is an extraShow MoreRelatedCommunication and Personality in Negotiation1120 Words   |  5 PagesCommunication and Personality in Negotiation Paper RaLonda Blacklock August 23, 2010 MGT/445 – Organizational Negotiation – Jerry Tuttle This paper is about my negotiation skills and personality of time management. I will analyze the roles of communication, my personality in negotiation, and the contribution and detraction from the negotiation process. Negotiation is a process between two or more parties in hopes of arriving to a mutual agreement. 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In this final paper I will examine my own negotiation style in concordance with the questionnaires that I took. One of the questionnaires identifies perceptions of myself related to negotiations, particularly